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Help & Support
Find support for account access, workspaces, tasks, meetings, CRM records, integrations, billing, and the Kato mobile app.
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Account Access
Get help signing in, accepting workspace invites, switching workspaces, or recovering access to your account.
Tasks & Meetings
Learn how to organize follow-ups, review upcoming meetings, and keep shared work moving across your team.
CRM Records
Manage contacts, companies, deals, properties, and custom records from one connected workspace.
Ask Kato
Use Kato AI to search workspace context, summarize activity, draft updates, and answer work questions.
Email & Calendar
Connect email and calendar accounts, review synced activity, and keep customer context close to the work.
Billing
Questions about plans, invoices, subscriptions, or workspace billing can be sent directly to support.
Common questions
Do I need a Kato account to use the app?
Yes. Kato requires an account and access to a workspace. If your team already uses Kato, ask a workspace admin to invite you.
Where do I manage my workspace?
Open Kato, choose your workspace, then use Settings to manage members, integrations, billing, and workspace preferences.
Why does Kato ask for microphone or speech recognition access?
Kato uses microphone and speech recognition permissions only when you start voice input for Ask Kato commands.
Why does Kato ask for camera or photo access?
Camera and photo access are used when you choose to upload or update profile and workspace images.
What should I include in a support request?
Include the email on your Kato account, your workspace name, the device you are using, what you expected to happen, and any screenshots that show the issue.
Still need help?
Send us the details and we will help you get back into your workspace.
Contact Support